Matrixjewelrydesign.com offers the following Returns Policy:

If you have submitted an order online or by telephone or fax, please contact us as soon as you can to determine whether your order can be changed or canceled.

Custom designs and items special ordered, altered, cut, or manufactured to your specifications cannot be canceled or accepted for credit or exchange. Please keep this in mind when placing your order.

Commercial items purchased through our catalog may be returned for credit or exchange, provided you follow these procedures:

Returns of Large Diamonds and Large Colored Stones are to be received by Matrix Jewelry Design within 5 days of invoice date. All other returns are to be received by Matrix Jewelry Design within 7 days of invoice date. Items with manufacturing defects may be returned for exchange at any time.

• Please return the merchandise in its original condition and packaging, including envelopes, bags and boxes. Include a written explanation for the return of your merchandise along with your invoice. Merchandise returned without this explanation and a copy of the invoice may be charged a service fee of $10.00, or we may return the merchandise to you at your expense.
• Package merchandise securely, insure it, and ship it to: Matrix Jewelry Design, 3791 Mary Anna Dr., Tucker, GA 30084
  
• A 15% restocking fee may also be charged for all returns from customers who consistently abuse the return privilege.
• Refused, undeliverable, or unclaimed packages will be charged a 10% handling fee, plus postage.

Matrix Jewelry Design cannot be held responsible for returned merchandise if these procedures are not followed.

Thank you for adhering to these policies. If you have any questions concerning the return of merchandise, or credit for the return of merchandise, please contact our Customer Service Department at 1-678-592-8577, or send an email to contact@matrixjewelrydesign.com

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